At Swittchers, customer satisfaction is our top priority. If you’re unsatisfied with your purchase, we’re here to help. Please review our return policy below for guidance on how to proceed with returns.
Eligibility for Return
You can return your purchase under the following conditions:
- The product is damaged, defective, or incorrect.
- The product is returned in its original packaging.
How to Request a Return
To initiate a return, please email us at Swittchers.com@gmail.com with the following information:
- Your order number
- The reason for the return
- Any supporting evidence (photos or videos)
Return Process
- Original Packaging: Products must be returned in their original packaging to be eligible for a refund or exchange.
- Return Shipping: Customers are responsible for the return shipping costs.
- Damaged or Defective Items: If the product is damaged or defective, please send us an opening video showing the product’s condition. We will replace the product at no extra shipping cost.
Refund and Exchange Options
We offer two options:
- Refunds: Refunds will be issued within 3 to 5 business days after the product is received and inspected.
- Exchanges: If you prefer, we can exchange the product for the same item or another of similar value.
Processing Time
- We aim to process all returns and exchanges within approximately 5 business days after receiving the returned item.
If you have any questions or need further assistance, feel free to contact our customer support at Swittchers.com@gmail.com.
This policy covers your key terms while keeping it simple and clear for your customers. Let me know if you need any changes!